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Operating system rebuilds
Clean Windows 11 or macOS installs with profile, mail and licence migration. Old machine imaged first so nothing is lost in translation.
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Services
Everything we fix, install and look after
Nine technicians, one workshop on Heron Way, and a van that covers the metro area. Below is the honest scope of what Sablefir Systems takes on — and at the bottom, the handful of things we send elsewhere.
01 — Bench repair
Laptop, desktop and all-in-one repair
The majority of what crosses our counter. Cracked screens, snapped hinges, liquid spills, keyboards that lost half their letters, machines that shut down at 88°C because nobody has cleaned the heatsink since 2021.
We keep common panels, fans, batteries and charge boards in stock for Dell Latitude and XPS, HP EliteBook and Pavilion, Lenovo ThinkPad and IdeaPad, Asus, Acer, and MacBook Air / Pro from 2015 onward. Anything we don't stock is ordered same day from a Portland or Seattle distributor.
- Micro-soldering for charge circuits, backlight rails and shorted caps
- Full thermal rebuilds with quality paste and pad replacement
- Battery health testing and genuine-cell replacements
- BIOS/UEFI recovery and firmware reflashing
- Post-repair burn-in of at least four hours before handover
Typical turnaround: 1–3 business days in stock, 3–6 when parts are ordered.
02 — Software & performance
When the hardware is fine but the computer isn't
Slowness is a symptom, not a diagnosis. We measure before we recommend, and we tell you when spending money would be wasted.
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Malware & ransomware cleanup
Offline scanning, persistence hunting, credential rotation and a written incident note. For business ransomware we work to the backup first, the negotiation never.
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Storage upgrades
SATA to NVMe migrations, RAM expansion where the board allows, and honest advice when a 2013 chassis has run out of road.
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Email & account rescue
Locked Microsoft, Apple or Google accounts, broken Outlook profiles, mail that silently stopped syncing after a password change.
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Printer & peripheral setup
Network printers, label printers, scanners and card readers configured properly instead of shared off one person's desktop.
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New machine setup
Bought a computer elsewhere? We'll strip the bloatware, migrate your files, set up backup and hand it over ready to work.
03 — Data recovery
Getting files back, with paperwork to match
We handle logical recovery in house: deleted partitions, corrupted file systems, failed software RAID, formatted cards and phones that stopped mounting. Every job starts with a read-only image so the original media is never written to.
Drives with physical head or motor damage go to a partner cleanroom in the Pacific Northwest. You approve the quote in writing before anything ships, and the chain of custody is recorded at every hand-off.
- No recovery, no fee on logical jobs (evaluation is free)
- Encrypted return media, or your own drive if you supply one
- File listing supplied before payment so you can confirm the data is there
- Working copies destroyed 30 days after collection unless you ask otherwise
04 — Managed IT
A support desk for offices too small to hire one
Per-seat, month to month, cancel with 30 days' notice. No three-year contracts and no equipment leases with our name on them.
A
Day-to-day help desk
Phone, email or remote session. Answered by someone who already knows your printer's name.
B
Patching & monitoring
Windows, macOS and third-party updates on a tested schedule, with disk, backup and antivirus alerts landing on our board, not yours.
C
Microsoft 365 administration
Licences, shared mailboxes, MFA enforcement, conditional access and tidy offboarding that actually revokes tokens.
D
Procurement advice
We quote hardware at cost plus a flat handling fee, and we'll tell you when the cheaper model is the right one.
What a contract includes
- Named primary engineer and documented backup engineer
- Written response targets by severity, reviewed quarterly
- Asset register, network diagram and licence inventory
- Monthly one-page health report in plain English
- Unlimited remote support during business hours
- Two on-site visits per month included at 3+ seats
What sits outside a contract
- Hardware parts and third-party licence costs
- Large project work (office moves, full cabling installs)
- Out-of-hours emergency call-outs, billed at the published rate
- Bespoke software your vendor must support directly
- Anything we'd have to guess at — we quote instead
05 — Networks, cabling & Wi-Fi
Infrastructure the next technician can read
Labelled ports, a patch panel that matches the diagram, and a photo record filed with your documentation.
Wireless heat mapping
We walk the floor with a survey tool before quoting access points, so you buy three instead of six.
Cat6 / Cat6a runs
Certified terminations, tested and documented per drop, with fire-rated cable where the building requires it.
Firewall & VLANs
Guest Wi-Fi separated from staff, payment terminals isolated, remote access over VPN rather than exposed ports.
ISP transitions
Fibre changeovers coordinated out of hours so nobody loses a trading day.
Warehouse & patio coverage
Outdoor and long-range links for yards, patios and second units, weather-sealed properly.
Rack remediation
Inherited a cupboard full of spaghetti? We rebuild it in an evening and hand you a map.
06 — Backup, continuity & security hygiene
Backups only count if someone tests them
Every backup we build gets a monthly sample restore, and the result is emailed to you whether it passed or failed.
| Layer | What it protects against | Typical setup | Tested |
|---|---|---|---|
| Local image | Drive failure, bad update, accidental deletion | NAS or dedicated USB rotation, hourly to daily | Monthly file restore |
| Off-site copy | Fire, theft, flood, ransomware spread | Encrypted cloud target, nightly | Monthly file restore |
| Immutable snapshots | Attackers deleting the backups themselves | Where the platform supports it, 14–30 day lock | Quarterly |
| Microsoft 365 backup | Mailbox and SharePoint deletion beyond retention | Third-party daily capture | Quarterly item restore |
| Documented recovery plan | Nobody knowing what to do at 6am | One-page runbook, printed and filed | Annual walkthrough |
Being straight with you
Work we don't take on
Saying no keeps our quality where it should be. For these, we'll usually name someone local who does them well:
- Games console and phone screen repair (we do recover phone data)
- Custom software development and database engineering
- Enterprise environments beyond roughly 60 seats
- Anything requiring us to bypass a lawful account lock or DRM
- Cryptocurrency wallet "recovery" — this is where scams live
Getting started
Three ways in
Call the shop
503-782-7740, Mon–Fri 8–6 and Sat 10–4 Pacific. A technician picks up.
Drop the machine off
3361 Heron Way, Portland, OR 97209. Street parking on the north side; ring the bell marked Sablefir.
Send the details
Use the request form or email customers@community.pakcomputersolution.com.
Not sure which of these you need? That's a normal phone call.
Describe the symptom in your own words. We've heard it before and we'll point you to the cheapest sensible answer.