Talk to a technician, not a queue

The fastest route is the phone. The form below sends the details straight to our shop mailbox and we answer in the order they arrive.

Send us the details

Tell us the make and model if you know it, and what the machine was doing when it went wrong. Two sentences is plenty.

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Phone

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Sablefir Systems

3361 Heron Way
Portland, OR 97209
United States

Phone: 503-782-7740
Email: customers@community.pakcomputersolution.com

Owner: Benjamin Dillard

Opening hours

Monday – Friday · 08:00 – 18:00
Saturday · 10:00 – 16:00
Sunday · Closed
First Saturday of the month · free walk-in clinic 10:00 – 13:00

Portland skyline near the Sablefir Systems workshop — Northwest Portland — five minutes from the Pearl District

Dropping a machine off? Street parking is available on the north side of Heron Way. Bring the charger, and the password if you'd like us to test beyond the login screen.

Response times

What to expect after you get in touch

Phone

Immediate

Answered by a technician during shop hours; voicemail is returned the next business morning.

Within 4 hours

Business hours, Monday to Friday. Weekend mail is picked up Monday.

Form

Same business day

Requests received before 15:00 Pacific get a reply the same day.

Contract clients

Per your SLA

Priority tickets follow the response targets agreed in your service schedule.