Portland, Oregon · Established 2016
We are a nine-person repair bench and IT crew off NW Heron Way. Households bring us dead laptops and slow desktops; small offices hand us their whole network. Either way you get a written diagnosis, a flat price, and a real person who answers the phone.
What we do
Everything below is done by staff on our own payroll, in our own shop or at your address. We do not resell someone else's help desk.
Screens, hinges, keyboards, charge ports, thermal rebuilds, board-level work on common Dell, HP, Lenovo, Asus and Apple models.
Honest triage: sometimes it's an SSD upgrade, sometimes it's malware, sometimes the machine is genuinely finished and we say so.
Logical recovery from failed partitions, deleted volumes and corrupted RAID sets. Physical head failures go to a partner cleanroom with your written approval.
Flat per-seat support for 3–60 person teams: patching, monitoring, onboarding, offboarding, licence hygiene and a named engineer who knows your setup.
Wi-Fi that reaches the back office, VLANs that keep card terminals separate, and cable runs that a future technician can actually read.
3-2-1 backups you can prove work, because we restore a sample file every month and email you the result.
How a job runs
Fifteen minutes on the phone, or walk in during shop hours. We log the symptoms, the model and what you actually need the machine to do.
Hardware test, thermals, storage health, log review. If we recommend a repair, the $49 comes off the final bill.
Parts, labour hours, timescale and any risk to your data — in one page, in normal words. Nothing proceeds without your reply.
Burn-in testing for at least four hours on any board or thermal work. We photograph the finished internals for your record.
Collection or delivery inside Multnomah County, plus a call seven days later to confirm the fix held.
Coverage
On-site visits are billed from the moment we arrive, never from when we leave the shop. Anything past the zones below is quoted individually.
| Area | On-site travel | Standard response | Priority response |
|---|---|---|---|
| NW & Pearl District, Portland | Included | Same business day | Under 2 hours |
| SE / SW / NE Portland | Included | Same business day | Under 3 hours |
| Beaverton, Tigard, Lake Oswego | $25 flat | Next business day | Under 4 hours |
| Hillsboro, Gresham, Milwaukie | $35 flat | Next business day | Under 4 hours |
| Vancouver, WA | $45 flat | Within 2 business days | Same business day |
| Remote support (anywhere in Oregon) | No charge | Within 4 working hours | Under 60 minutes |
Not sure which zone you fall in? Call 503-782-7740 and we'll tell you in one minute.
Why people stay with us
Published rates on the pricing page. No "engineer's discretion", no weekend surcharge unless you asked for weekend work.
We tell you when a $90 fix beats a $1,400 machine — and when it honestly doesn't. Roughly one in six intakes leaves with advice and no invoice.
Signed confidentiality terms for every technician, encrypted work drives, and a documented wipe once a job closes.
Every ticket ends with a plain-language summary of what failed, what changed and what to watch. Yours to take to any other shop.
Business clients
Most of our contracted clients sit between four and forty staff: clinics, design studios, accountants, two breweries, a bike distributor and a fair number of coffee shops. They share the same problem — enough technology to matter, not enough to justify hiring an IT manager.
In their words
★★★★★“My MacBook died the week our quarterly filing was due. Sablefir recovered the drive overnight and told me the logic board wasn't worth fixing instead of quietly charging me for it.”
★★★★★“We moved eighteen staff onto Microsoft 365 over one weekend. Monday morning the only complaint was about the coffee machine. Ben's team documented everything.”
★★★★☆“Cabling job took a day longer than quoted because of an old conduit, and they absorbed the extra labour. That told me plenty about how they operate.”
Next step
Phone lines are answered by a technician, not a call centre. Drop-off welcome during shop hours at 3361 Heron Way, Portland, OR 97209.
